Cancellation & Refund Policy

1. Subscription Cancellation

You may cancel your subscription at any time through your account dashboard (Dashboard → Subscription → Cancel Plan) or by contacting our support team. Upon cancellation:

• Your paid subscription remains active until the end of the current billing period.
• No further charges will be made after cancellation.
• At period end, your account will be downgraded to the Free plan with limited access (1 CopyNode, 1 channel, basic features).
• Your remaining credits are preserved and can still be used on the Free plan.
• Excess CopyNodes and channels beyond Free plan limits will be automatically disabled (not deleted).
• To restore full access, upgrade to a paid plan at any time. Disabled resources can then be re-enabled.

2. Refund Policy

We do not offer refunds for used services, consumed credits, or partially used subscription periods. However, the following exceptions apply:

• Duplicate Payments: If you are accidentally charged twice for the same transaction, the duplicate charge will be refunded within 7 business days.
• Service Outage: If our platform experiences downtime exceeding 48 continuous hours, you may request a prorated service credit for the affected period.
• Credit Packages: All credit purchases are final and non-refundable. Credits do not expire and roll over with an active subscription.
• Unauthorized Charges: If you believe a charge was unauthorized, you must notify us within 30 days of the transaction date.

3. How to Request a Refund

To report a billing issue or request a refund under the above conditions, email us at support@copynova-ai.com with:

• Your registered email address
• Order/Invoice number (found in Dashboard → Invoices)
• Reason for the request

4. Processing Time

All refund requests are reviewed within 48 hours. Approved refunds are processed within 7-14 business days to the original payment method (UPI, credit/debit card, or net banking).

5. Contact

For billing questions, cancellation requests, or refund inquiries:

Email: support@copynova-ai.com
Website: Contact Page