Privacy Policy

Last updated: July 2026

1. Information We Collect

We collect information you provide directly when creating an account or using our services:

  • Account Information: Name, email address, and encrypted password.
  • Trading Information: MT4/MT5 broker details and encrypted credentials managed through your CopyNode.
  • Trading Data: Signal logs, trade history, profit/loss data, and performance metrics.
  • Telegram Data: Channel IDs, bot tokens (encrypted), and parsed signal messages.
  • Payment Information: Payment method details are processed securely by Razorpay. We do not store full credit card numbers.
  • Technical Data: IP addresses, browser type, device information, and usage logs for security and fraud prevention.

2. How We Use Your Information

Your information is used for the following purposes:

  • To provide, maintain, and improve our signal automation services.
  • To process payments and manage subscriptions through Razorpay.
  • To send account notifications, service updates, and security alerts.
  • To respond to customer support requests and inquiries.
  • To detect, prevent, and address fraud, abuse, and technical issues.
  • To comply with legal obligations and enforce our Terms of Service.
  • To analyze platform usage and improve user experience.

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

3. Payment Processing

All payments are processed through Razorpay, a PCI-DSS compliant payment gateway. When you make a payment, your payment information is transmitted directly to Razorpay and is not stored on our servers. Razorpay's use of your personal information is governed by their Privacy Policy. We receive only transaction confirmation and payment status from Razorpay.

4. Data Security

We implement industry-standard security measures to protect your data:

  • Encryption: All data in transit is encrypted using SSL/TLS. Sensitive data at rest (passwords, CopyNode IDs, credentials) is encrypted using AES-256.
  • Access Controls: Strict role-based access controls limit data access to authorized personnel only.
  • Regular Audits: We regularly review our security practices and infrastructure for vulnerabilities.
  • Secure Infrastructure: Our platform is hosted on secure cloud infrastructure with DDoS protection and firewalls.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Data Sharing

We may share your data with trusted third-party service providers who help us operate our platform:

  • Payment Processor (Razorpay): For processing subscription payments and credit purchases.
  • Hosting Provider (Hostinger): For website and database hosting infrastructure.

All third-party providers are contractually bound to protect your data and use it only for the specified purposes. We may also disclose data if required by law, court order, or to protect our legal rights.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you services. Upon account deletion:

  • Personal information is deleted within 30 days.
  • Trading history may be retained in anonymized form for analytics and platform improvement.
  • Payment records are retained for legal and accounting purposes as required by applicable law.
  • You may request complete data deletion by contacting us at support@copynova-ai.com.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of your personal data we hold.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data ("right to be forgotten").
  • Portability: Request transfer of your data to another service.
  • Objection: Object to processing of your data for specific purposes.
  • Withdrawal: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at support@copynova-ai.com. We will respond within 30 days.

8. Cookies & Tracking

We use essential cookies for authentication, security, and core platform functionality. We also use optional analytics cookies to understand platform usage. We do not use advertising or third-party tracking cookies.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. If we become aware that a child under 18 has provided us with personal data, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through a notice on the Platform. Continued use after changes constitutes acceptance.

11. Contact Us

If you have any questions about this Privacy Policy, contact us at:

Email: support@copynova-ai.com
Website: Contact Page